Refund & Return Policy
We want you to be satisfied with your Ryan Field purchase. This policy explains cancellations, returns, exchanges, refunds, and damaged or defective items. The following items must be confirmed before publication: return window, return address, restocking fee, return-shipping responsibility, exchange availability, and refund processing time.
1. Order Cancellations
Cancellation requests should be sent to support@ryan-field.com as soon as possible with your order number. We will try to accommodate a cancellation before the order enters processing or shipment, but cancellation is not guaranteed after that point.
2. Return Window
Eligible items may be returned within [3 days] after delivery. To start a return, email support@ryan-field.com with your order number, the item you wish to return, and the reason for the request.
Items must be returned in the condition required by this policy and by the return authorization instructions we provide. Do not send an item to the mailing address above unless we confirm that it is the correct return address.
3. Return Conditions
Unless otherwise stated, returned products should be:
- Unused and in resalable condition;
- Free from damage, stains, odors, modifications, or excessive wear;
- Returned with original packaging, parts, accessories, and documentation where available;
- Properly protected for transit.
Products that arrive damaged, defective, incorrect, or materially different from the order may be handled under the section below and applicable law.
4. Non-Returnable Items
The following items may be non-returnable if applicable: customized or personalized products, made-to-order products, final-sale products, used products, and products damaged after delivery through misuse or improper assembly.
5. Return Shipping
Responsibility for return shipping depends on the reason for the return. For damaged, defective, incorrect, or materially misdescribed items, contact us before returning the product. For change-of-mind returns, the customer’s responsibility for return shipping is: 5days.
6. Damaged or Defective Items
Please inspect your package promptly. If an item arrives damaged or appears defective, email support@ryan-field.com within [3 days] with your order number, photographs of the item and packaging, and a description of the issue. We may offer a replacement, repair, partial refund, store credit, or full refund depending on the circumstances and applicable law.
7. Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. Refund processing time: [10 business days] after approval. Your bank or payment provider may require additional time to post the refund.
8. Contact
Ryan Field
5426 Cleveland Ave, Columbus, OH 43231, United States
Email: support@ryan-field.com
Phone: +1 (614) 363-1567