I saw a comment last night on a social network where a reader was disappointed because she’d purchased an e-book and thought it was longer than it actually was. The first six pages were empty, then came more filler pages, and then finally eleven more pages of information about other books in the series. In other words, by the time she got to the actual book she realized the book itself was only seventy-five percent of the entire digital product she bought.
Even though I post all product details here on the blog for each book of mine, some readers have left nasty amazon reviews for my books because they bought an e-book that was actually a short story thinking they were getting a full length novel.
I’ve even purchased e-books myself and I’ve been disappointed in the product details…the details either weren’t good enough or I was led to believe I was getting something else.
And you can’t tell anymore just by looking at the prices. I have full length digital novels out that are priced at .99, and I have short stories priced at 2.00. I have no control over book pricing. The publisher does this and I have no say in the matter. No author who is published with any publisher has a say in how his or her books are priced. That’s just a fact of life.
I’ve learned that in order to avoid any disappointment when I’m buying an e-book is to triple check product details on other web sites where they sell e-books. Some are better than others…the bigger sites seem to be the worst. But I usually wind up with all the product information I need. It’s out there; you just have to look for it.
I know publishers don’t do this on purpose. One of the problems in e-publishing is that most publishers don’t have a clue about merchandising and retail. When I owned my two businesses, I learned the public needs as much information as possible…and never assume anything when dealing with the general public. But from what I’ve seen most publishers fall short in this department. They know how to put out some great books, but don’t know how to deal with the buying public. They also take a lot for granted, with regard to the way people shop online. I not a tech geek and never have been. I couldn’t care less about DRM or file sizes or KB. When I see “146 KB” I think WTF? And then I wonder who the geeks are who are putting this information out there.
I don’t want to know about technical crap either. I just want to know how many words to book contains, what it’s about, and how much it is. Period.
So the only alternative for readers is to check out all the options before making a purchase. I can’t actually say there’s one site that does every thing perfect. But each individual site seems to cover something another site missed.
I’m also going to be adding my own product details, in the form of a list, from now on when a book is released. The product details I think would be important if I were buying an e-book for pleasure. And if anyone has any questions about anything, I always encourage them to e-mail me. You can also e-mail the publisher, too. I doubt you’ll get any responses from large publishers, but small e-publishers will respond to almost everything.